Shipping policy
Shipping Policy
At Touch of Nour, we want your order to arrive safely and with as little uncertainty as possible.
Order Processing
Most orders are prepared for shipment within 2–5 business days.
Some items, including personalized products, made-to-order Touch of Nour Originals, or products fulfilled by one of our trusted fulfillment partners, may require additional processing time.
Business days do not include weekends or U.S. federal holidays.
Shipping Rates
We currently offer free standard shipping on eligible orders where shown at checkout.
Available shipping methods and estimated delivery times are displayed during checkout whenever available.
Delivery Times
Delivery times vary depending on the product, destination, carrier, and fulfillment location.
Once your order ships, tracking information will be sent to the email address associated with your order when tracking is available.
Estimated delivery dates are provided as a guide and are not guaranteed. Carrier delays, weather, customs processing, high-volume periods, and other circumstances outside our control may affect delivery times.
Multiple Shipments
Some orders may be fulfilled from more than one location. As a result, items from the same order may arrive in separate packages and at different times.
You will receive tracking information for each shipment when available.
International Orders
International orders may be subject to taxes, duties, import fees, brokerage charges, or other charges imposed by the destination country or carrier.
Where supported, applicable duties and import taxes may be calculated and collected during checkout. These amounts are estimates based on the information available when the order is placed. Shopify Help Center
If duties and import taxes are collected at checkout, the shipment must be handled using the appropriate delivered-duty-paid shipping method to help prevent the customer from being charged those amounts again on delivery. Shopify Help Center
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping costs may apply if the order must be reshipped.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, incorrect, or appears to be lost in transit, contact us at hello@touchofnour.com and include your order number and any relevant photos or information.
Please also review our Return & Refund Policy for additional details.
Questions
For shipping questions, contact us at: