FAQ
Frequently Asked Questions
How long does it take to process my order?
Most orders are prepared for shipment within 2–5 business days.
Some personalized products, made-to-order Touch of Nour Originals, or items fulfilled by one of our trusted partners may require additional processing time.
How long will shipping take?
Delivery times vary depending on the product, destination, carrier, and fulfillment location.
Once your order ships, tracking information will be sent to the email address associated with your order whenever tracking is available.
For more details, please visit our Shipping & Returns page.
Will all of my items arrive together?
Not always.
Because Touch of Nour offers both curated products and exclusive Touch of Nour Originals, some items may be fulfilled from different locations and arrive in separate packages.
You will receive tracking information for each shipment when available.
Can I track my order?
Yes. Once tracking becomes available, we will send it to the email address associated with your order.
Please allow a little time for the carrier to update tracking information after your package has been shipped.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We will make every reasonable effort to help, but once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
What should I do if I entered the wrong shipping address?
Please contact us immediately through our Contact page.
If your order has not yet entered fulfillment, we may be able to update the address. Once an order has shipped, we cannot guarantee that the carrier will be able to redirect it.
What is your return policy?
Eligible items may generally be returned within 30 days of delivery, provided they are unused, unopened when applicable, in their original condition, and returned with original packaging and accessories.
Some items are not eligible for return for hygiene, personalization, or made-to-order reasons.
Please review our Shipping & Returns page for full details before sending anything back.
Are opened beauty products returnable?
For health and hygiene reasons, opened or used beauty and personal-care products are generally not eligible for return.
If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible after delivery.
Include your:
- order number
- description of the issue
- clear photos of the product and packaging, when applicable
We will review the situation and work with you on an appropriate resolution.
What are Touch of Nour Originals?
Touch of Nour Originals are exclusive products designed, created, personalized, or produced by us rather than simply curated from outside suppliers.
These pieces are intended to bring additional beauty, organization, and personal detail to your everyday routine.
Are Touch of Nour Originals made to order?
Some are.
Certain Originals may be made, personalized, or finished after an order is placed. When additional production time is required, we will make that clear on the product page whenever possible.
Can personalized or customized items be returned?
Because personalized and customized products are created specifically for the customer, they are generally final sale unless they arrive damaged, defective, or incorrect.
Will a product look exactly like the photos?
We make every effort to represent our products as accurately as possible.
Small variations in color may occur because of lighting, photography, screen settings, materials, or manufacturing differences.
For handmade or made-to-order Touch of Nour Originals, slight variations may also occur from piece to piece.
What happens if an item sells out?
Some products may be restocked, while others may be limited or seasonal.
Touch of Nour Originals may also be produced in limited quantities.
If a product becomes available again, it may return to the store depending on inventory and availability.
Do you offer gift options?
Gift presentation and personalized options may be available on select products.
Any available gift or personalization options will be shown on the product page.
How can I contact Touch of Nour?
Visit our Contact page and send us a message.
If your question is about an existing order, please include your order number so we can assist you more efficiently.