Shipping & Returns
At Touch of Nour, we want every order to arrive beautifully and with as little uncertainty as possible. Because our store includes both curated beauty products and exclusive Touch of Nour Originals, processing and delivery times may vary slightly by item.
Order Processing
Most orders are prepared for shipment within 2–5 business days.
Some items, including personalized products, made-to-order Touch of Nour Originals, or products fulfilled by one of our trusted partners, may require additional processing time.
Business days do not include weekends or U.S. federal holidays.
Shipping & Delivery
Shipping options and costs are displayed at checkout whenever available.
Delivery time begins after your order has been processed and shipped. Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.
Some orders may arrive in more than one package if products are fulfilled from different locations.
Once tracking information becomes available, it will be sent to the email address associated with your order.
Please note that carrier delays, severe weather, holidays, customs processing, or other circumstances outside our control may occasionally affect delivery times.
Shipping Addresses
Please review your shipping address carefully before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed once an order has entered fulfillment.
Returns
We want you to be happy with your purchase.
Eligible items may be returned within 30 days of delivery, provided they are:
- unused
- unopened, when applicable
- in their original condition
- returned with original packaging and accessories
Before sending any item back, please contact Touch of Nour so we can confirm return eligibility and provide return instructions.
Items That Cannot Be Returned
For health, hygiene, personalization, or made-to-order reasons, certain products may be final sale.
These may include:
- opened or used beauty and personal-care products
- personalized or customized items
- made-to-order Touch of Nour Originals
- gift cards
- items marked Final Sale
- products damaged through misuse or improper care
If an item is not eligible for return, we will make that clear where reasonably possible before purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
- your order number
- a brief description of the issue
- clear photos of the item and packaging when applicable
We will review the situation and work with you on an appropriate resolution.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return is due to an error on our part.
Please do not send a return without first contacting us for instructions.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method. Processing time after approval may vary depending on your bank or payment provider.
Exchanges
Because product availability can change quickly, we may not always be able to offer direct exchanges.
When an exchange is not available, we may recommend returning the eligible item and placing a new order for the desired product.
Questions About Your Order
If you have a question about shipping, delivery, or a return, please use our Contact page and include your order number when applicable.