Refund policy

Returns, Refunds & Replacements

We want every Touch of Nour order to arrive exactly as expected. If there is a problem with your order, please contact us at hello@touchofnour.com before sending anything back.

Damaged or defective items
If your item arrives damaged, defective, or not functioning properly, contact us within 30 days of delivery. Please include your order number and clear photos and/or video showing the problem. Once verified, we may offer a replacement or refund. In many cases, a physical return is not required.

Incorrect or missing items
If you receive the wrong product, wrong variant, or an item is missing from your order, contact us as soon as possible and provide photos of the item received, packaging, and shipping label when available. Verified fulfillment errors may qualify for a replacement or refund.

Change-of-mind returns
Because many of our products are fulfilled directly by third-party suppliers, we do not guarantee returns for buyer’s remorse, preference changes, or accidental purchases. However, we may consider an unopened, unused item for return on a case-by-case basis. Approval must be obtained from Touch of Nour before anything is mailed back.

Beauty, skincare, hygiene, and personal-care products
For health and hygiene reasons, opened, used, tested, or unsealed beauty, skincare, cosmetic, hygiene, and personal-care products are not eligible for change-of-mind returns. Defective or incorrectly fulfilled items remain covered by the damaged/incorrect-item provisions above.

Return shipping
If Touch of Nour approves a discretionary return that is not due to a defect or fulfillment error, the customer may be responsible for return shipping costs. Do not return items to the manufacturer, supplier, or shipping address shown on the package unless Touch of Nour provides written return instructions.

Order cancellations
Contact us immediately if you need to cancel an order. Orders may be canceled and refunded only if fulfillment has not already begun. Once an order has entered processing or shipped, cancellation may no longer be possible.

Refund timing
Approved refunds are issued to the original payment method. After a refund is processed, your bank or payment provider may require additional business days for the credit to appear.

Delivered but not received
If tracking shows an order as delivered but you cannot locate it, contact us promptly. We may ask you to check with household members, neighbors, the carrier, or obtain carrier documentation before a claim can be reviewed.

International customers
Local consumer-protection laws may provide additional rights. Where applicable law gives you rights beyond this policy, those rights will apply.